Shipping & Delivery
How much does shipping cost?
How much does shipping cost?
Shipping costs vary from order to order. We do not offer a flat shipping rate.
Shipping is calculated at checkout based on:
• Order size and weight
• Destination
• Carrier selected
We work with widely available carriers within the continental United States and do our best to keep shipping costs as low as possible.
How long does shipping take?
How long does shipping take?
Orders are usually processed within 2–5 business days. Delivery times depend on the carrier and shipping method selected at checkout.
Can I rush or expedite my order?
Can I rush or expedite my order?
At this time, we do not offer rush or expedited order processing. Some carriers may offer faster delivery options depending on what is available to you at checkout.
Do you ship internationally?
Do you ship internationally?
Currently, we only ship within the continental United States. We hope to offer international shipping in the future.
Will I be charged VAT, duties, or customs fees?
Will I be charged VAT, duties, or customs fees?
No. Since we ship domestically within the United States, VAT and customs fees do not apply.
Do you ship to PO Boxes or APO/FPO military addresses?
Do you ship to PO Boxes or APO/FPO military addresses?
Yes, we can ship to PO Boxes and APO/FPO addresses when supported by the carrier selected at checkout.
Can I ship to multiple addresses in one order?
Can I ship to multiple addresses in one order?
Each order can only be shipped to one address. If you need to ship to multiple addresses, please place separate orders.
Will I be notified when my order ships?
Will I be notified when my order ships?
Yes. You will receive a shipping confirmation email once your order has shipped.
Where can I find my tracking information?
Where can I find my tracking information?
Tracking information will be included in your shipping confirmation email.
My order is delayed or hasn’t arrived. What should I do?
My order is delayed or hasn’t arrived. What should I do?
Please allow additional time for carrier delays. If your order has not arrived within a reasonable timeframe, contact us at Support@YamiRaku.com.
What about heat‑sensitive snacks?
What about heat‑sensitive snacks?
Some snacks may be affected by heat during transit.
• Melted chocolate or texture changes may occur
• We recommend choosing faster shipping options during warm weather
• Heat damage is considered a shipping risk
Ordering & Payments
What payment methods do you accept?
What payment methods do you accept?
• All major credit and debit cards
• Cash (in‑store only)
Are online prices the same as in-store prices?
Are online prices the same as in-store prices?
Prices are generally similar, but some items may be priced slightly lower in-store.
Online pricing reflects packaging, handling, and fulfillment costs, while in-store pricing reflects direct purchase.
Special promotions or events may apply to either online or in-store purchases.
What is your ordering process?
What is your ordering process?
- Place your order online or in‑store
- Your order is processed and prepared
- Your order is shipped or made ready for pickup
- You receive confirmation and tracking (if shipped
What if I made a mistake on my order?
What if I made a mistake on my order?
Contact us as soon as possible at Support@YamiRaku.com. Once an order is processed or shipped, changes may not be possible.
Can I cancel or change my order?
Can I cancel or change my order?
We cannot guarantee changes or cancellations once an order is confirmed. Please email Support@YamiRaku.com or contact us through our Contact Us page with your order number as soon as possible.
How do I apply a coupon or promo code?
How do I apply a coupon or promo code?
Enter your code at checkout before completing your purchase. Only one promo code may be used per order unless stated otherwise.
If you are using Raku Rewards, you can redeem eligible rewards directly during checkout.
In-Store Pickup
Can I order online and pick up in-store?
Can I order online and pick up in-store?
Yes. In‑store pickup is available for eligible items.
When can I pick up my order?
When can I pick up my order?
Pickup is available during store hours:
Wednesday – Sunday: 12:00pm – 5:00pm
What if I can’t pick up my order on time?
What if I can’t pick up my order on time?
In‑store pickup orders are held for 24 hours. Orders not picked up within that time may be canceled or refunded at our discretion.
Can someone else pick up my order for me?
Can someone else pick up my order for me?
Yes. They will need your order confirmation.
Points, Rewards & Gacha
Can I reroll or exchange a gacha prize?
Can I reroll or exchange a gacha prize?
Gacha pulls are random and final. In some cases, a display model may be available for exchange, but rerolls are not offered.
How do points work?
How do points work?
Every purchase earns Raku Points. You can see how many points you will earn before completing your purchase.
How can I earn points?
How can I earn points?
There are lots of ways to earn Raku Points at YamiRaku. Some are automatic, some are bonus-based, and some are just for being adventurous snacker and collector.
Everyday Ways to Earn
Shop with us
Earn points every time you make a purchase, online or in-store. The more you shop, the more points you earn.
Spend more, earn more
Orders over a certain amount may earn bonus points during special promotions or events.
Buy a bundle
Bundles often come with extra bonus points compared to buying items individually.
Try Something New
Try a new or unusual flavor
Buying a “strange,” limited, or adventurous flavor may earn bonus points. We love bold snackers.
Try a new item
First-time purchases of newly introduced items may earn extra points.
Seasonal or limited items
Certain rotating or seasonal items may include point bonuses while they’re available.
Special Bonus Opportunities
Sign up for our mailing list
Get points just for joining and staying in the loop on drops, specials, and surprises.
Bring a friend
When you bring a friend who makes a purchase, you may earn bonus points.
Special events & promos
We regularly run limited-time point events like:
• Double points days
• Bonus weekends
• Surprise point drops
Reviews & Engagement
Leave a review
Earn points for leaving a review about your experience.
Review a specific item
Tell us what you thought about a snack you tried or collectable you purchased and earn bonus points.
Helpful reviews
Detailed or helpful reviews may qualify for extra points during review campaigns.
Gacha & Surprise Rewards
Gacha participation
Some gacha pulls or themed gachas may include bonus point rewards.
Mystery or surprise events
From time to time, we may award points randomly just for participating. Surprise is part of the fun.
Extra & Occasional Rewards
Birthday bonuses
You may receive bonus points around your birthday.
Loyalty milestones
Long-time or frequent customers may receive surprise point bonuses.
In-store challenges
Occasionally, we’ll run fun challenges like:
• Try three new snacks
• Buy from a specific category
• Complete a themed snack challenge
A few important things to know about points
- Points have no cash value
- Points cannot be redeemed for cash
- Points cannot be exchanged or refunded
- Points are meant for fun rewards.
- Point rules, bonuses, value and promotions may change over time
How do I know when bonus points are available?
We announce bonus point opportunities through:
• In-store signage
• Our mailing list
• Special promotions and events
Checking back often is part of the YamiRaku experience.
How do I redeem my points?
How do I redeem my points?
Points can be redeemed in‑store for prizes or gacha pulls during checkout.
Do points expire?
Do points expire?
Points do not expire, but the rewards program may change over time.
Can points be transferred or redeemed for cash?
Can points be transferred or redeemed for cash?
Points have no cash value and cannot be redeemed for money. Accounts may be transferred to another phone number if needed.
What is gacha?
What is gacha?
Gacha is a Japanese‑style prize system with random outcomes.
At YamiRaku, we use gacha boxes rather than traditional capsule machines. You reach in, make a mystery pull, and see what you get.
Returns, Refunds & Issues
What is your return policy?
What is your return policy?
Because we sell food and limited items, all sales are final.
Exceptions may be considered for damaged, defective, or incorrect items:
• In‑store purchases: within 24 hours
• Online orders: within 48 hours
All requests are reviewed on a case‑by‑case basis.
What if my order is defective, damaged, or incorrect?
What if my order is defective, damaged, or incorrect?
Contact us within 48 hours of delivery with photos and your order number.
What if my refund is late or missing?
What if my refund is late or missing?
If a refund was approved and you have not received it within the expected timeframe, contact Support@YamiRaku.com.
Product & Safety Questions
Are your items authentic imports?
Are your items authentic imports?
Yes. We carry authentic products imported and distributed through trusted suppliers.
Do you list ingredients and allergens?
Do you list ingredients and allergens?
Yes. All snacks include manufacturer labeling. Please review packaging carefully if you have allergies.
Are snacks safe for kids?
Are snacks safe for kids?
Most snacks are kid‑friendly, but some may contain caffeine, strong flavors, or small parts. Please review items carefully or contact us if you have questions.
Store Information
Where are you located?
Where are you located?
YamiRaku
3126 East Plaza Blvd, STE A
National City, CA 91950
What are your store hours?
What are your store hours?
Monday: Closed
Tuesday: Closed
Wednesday – Sunday: 12:00pm – 5:00pm
How can I contact you?
How can I contact you?
• Email:Support@YamiRaku.com
• Phone: 619‑773‑6219
• Or visit our Contact Us page
