Refund policy

 

This policy applies to all purchases made through YamiRaku, both in-store and online.

Because we sell packaged food items, limited-edition goods, and prize-based items, our return and refund policy is intentionally strict to protect food safety and ensure fairness for all customers.

All Sales Are Final

Due to the nature of our products:

• All snack (food) sales are final
• All prizes, gacha pulls, and point redemptions are final
• We do not accept returns or exchanges on food items, whether opened or unopened
• We do not offer refunds for prizes, gacha items, or redeemed rewards

Once an item leaves our store or is delivered, it cannot be resold or reused.

Damages, Defects, or Incorrect Items

We will only review refund or replacement requests in the following situations:

• You received the wrong item
• An item arrived damaged during shipping
• A product was defective at the time of purchase (for example: broken seal, crushed packaging, or manufacturing defect)

Issues must be reported within 48 hours of receiving your order or making your purchase.

Conditions for Review

To be eligible for review:

• The item must be unopened and unused
• Original packaging must be intact
• Proof of purchase is required
• Photos may be requested to verify the issue

Approval is not guaranteed and all cases are reviewed individually.

Non-Refundable Items

Refunds or replacements will not be issued for:

• Change of mind
• Taste preferences or flavor dislikes
• Items that were opened or partially consumed
• Gacha pulls or point-redeemed prizes
• Limited or discontinued items once inventory is gone
• Sale items or promotional giveaways
• Failure to review ingredient or allergen information

Points & Gacha Policy

• Points have no cash value
• Points cannot be refunded, transferred, or exchanged for money
• Gacha outcomes are random and final
• No rerolls, swaps, or substitutions are offered

Unexpected outcomes are part of the YamiRaku experience.

Shipping Issues

For shipped orders:

• We are not responsible for delays caused by carriers
• Once an order is marked as delivered, responsibility transfers to the customer
• Shipping-related damage must be reported within 48 hours with photos

Please review our Shipping Policy for additional details.

How to Contact Us

If you believe your situation qualifies for review, please contact us at:

Support@YamiRaku.com
Or through our Contact Us page

Include:
• Your order number or receipt
• A brief description of the issue
• Photos, if applicable

Final Notes

YamiRaku is built around rotating snacks, limited prizes, and surprise. These policies help us:

• Maintain food safety standards
• Protect limited inventory
• Keep pricing fair
• Continue delivering unexpected fun

Thank you for understanding and supporting YamiRaku.